How can we help?
22 hand-curated answers across 6 categories. Can’t find what you’re looking for? Email support.
Getting started
(3 articles)How do I start my first build?+
Two paths. Easiest: open /factory/launchpad, pick one of 25 starter prompts that matches what you want, click "Launch →". The operator opens with the prompt pre-filled. Harder: open the operator at /admin/factory directly and type a prompt. The interview chat will ask follow-ups until it has enough information to generate a manifest.
Browse 25 starter prompts →Do I need to pay to try OOretz Factory?+
No. Hobby tier is free forever (100 AI calls/month, 5 builds, web-only). Pro tier has a 14-day full-access trial — no credit card. The public demo at /factory#demo runs without an account at all (rate-limited to 3 builds per 5 minutes per IP).
See all tiers →What can OOretz Factory actually build?+
Today: full Windows desktop apps (verified), web apps (verified), basic mobile (Capacitor-based, not production-quality yet). We have one shipped reference output (Check Writer Pro) with a structured build report showing every number. The use-cases page lists 30 concrete app patterns across 10 industries.
See 30 example apps →Builds
(4 articles)Why did my build fail?+
Open the failed job and look at the Trace tab. If "build attempts" > 1, the compile-fix loop ran and the last attempt still failed. Common causes: prompt too ambiguous for the manifest extractor (regenerate with more specifics), missing capability (e.g. requires Windows bridge which is currently offline — check /factory/status), or a known compile error we haven't catalogued (these will eventually become pre-emptive fixes).
Check bridge status →How long do builds take?+
Web app builds typically finish in 4-12 minutes including AI generation, npm install, next build, server launch, and the POST + GET functional smoke. Recipe Manager Web (the first verified prod run) took roughly that long. Desktop and mobile pipelines are on the roadmap — when they ship we'll publish real timing numbers, not estimates.
See full build report →Can I edit the generated code?+
Today: download the workspace `.tar.gz` (untar and edit locally with `npm install && npm run dev`). Coming later: in-operator Monaco editor + file tree + diff view + "edit & rebuild" workflow. See the roadmap for status.
Roadmap →Can I cancel a build mid-flight?+
Yes. Open the job and click "Cancel". Hits the cancel endpoint, sets the job status to "cancelled", and stops the orchestrator at the next safe checkpoint. Cancelled jobs are not billed against your monthly builder-job quota.
Billing & quotas
(4 articles)What counts as a "builder job" in my quota?+
One end-to-end run: prompt → manifest → code generation → build → verify → artifact. Internal retries don't count as separate jobs. Cancelled jobs aren't billed. The Trace tab shows per-job cost breakdown — AI calls, bridge minutes, tokens.
See per-tier quotas →What happens when I hit my quota?+
80% (soft cap) — we email you a warning. 100% (hard cap) — new builds queue rather than overage-billing. You can enable auto-upgrade in Settings → Billing if you want jobs to keep running on a higher tier.
Can I bring my own OpenAI/Anthropic keys?+
The gateway supports per-tenant provider keys today via /admin/factory/settings/api-keys. Bills then flow directly to your Anthropic / OpenAI account. Pro / Team / Enterprise tiers (which would tier-gate this) are planned — no billing system is wired yet, so today there is no quota to count gateway calls against.
Do you offer education / nonprofit / OSS pricing?+
Not yet a formal program. Hobby tier is free today. Pro / Team / Enterprise are planned (no billing wired). When those tiers ship, a 50%-off path for verified education / nonprofit / OSS is on the roadmap — write to [email protected] if you fit one of these segments today and we will track you as a launch customer.
Security & privacy
(4 articles)Is my prompt data used to train AI models?+
No. We have BAA / DPA / Zero-Data-Retention contracts with every provider in our gateway. Prompts and generated code are never used for training. We retain them only for the artifact retention window (7d on Hobby, 30d Pro, 90d Team, 365d Enterprise).
Privacy policy →Where is my data stored?+
Supabase Postgres (encryption at rest), AWS Lightsail us-east-1. EU-only data residency and a self-host-in-your-VPC story are both on the roadmap — write to [email protected] if either is a hard requirement for your evaluation.
Full security posture →Are you SOC 2 Type II certified?+
In progress. Audit window Q4 2026. We're working with Vanta on evidence collection, change control, vendor risk, and incident response. We will not claim certification until we receive the report.
SOC 2 status on roadmap →Can I self-host the factory?+
Enterprise tier ships with a docker-compose stack (Next.js + Supabase + Linux bridge + Windows bridge) plus Terraform templates for AWS, GCP, Azure. Standard runbook is in /factory/docs. Talk to sales to scope.
Enterprise →Troubleshooting
(4 articles)My build is stuck because a bridge is offline.+
Check /factory/status. The Windows bridge is the most common one to be offline — it's a single EC2 we boot on demand. If your build needs Windows and the bridge is down, the orchestrator queues the job until it comes online. You can downgrade to a web-only output as a workaround.
Status page →I forgot my password.+
Go to /login and click "Forgot password". You'll get a reset email within a minute. If it doesn't arrive, check spam, then contact [email protected] and we'll manually reset.
I signed up but didn't get a verification email.+
Wait 60s, check spam (it's sent from [email protected]). If still nothing, the email may be filtered by your IT — try a personal email and we'll merge accounts later. Support: [email protected].
My API key isn't working.+
Common causes: (1) Header name is wrong — must be exactly X-API-Key. (2) Key was rotated — regenerate at /admin/factory/settings/api-keys. (3) You're hitting a private endpoint with a public-only key — public endpoints don't need a key, private endpoints do. (4) Quota exhausted — check Settings → Billing.
Enterprise & sales
(3 articles)How do I talk to sales?+
Email [email protected] with: company name, what apps you want to build, rough team size, any specific compliance needs (HIPAA, SOC 2 vendor questionnaire, etc.). We respond within 1 business day. We don't do "demo first then talk pricing" — we send tier pricing in the first email.
Enterprise page →What's the design partner program?+
50% off Pro for life, direct Slack line to engineering, industry exclusivity until you ship v1, real case study (you approve before public), input on roadmap, one custom integration free. In exchange: you ship a production app within 90 days, give us a weekly 30-min call, and let us write up the case study after v1.
Apply →Can I get a security questionnaire response?+
Yes. Email [email protected] with your questionnaire (CAIQ, SIG, custom). We aim to return within 5 business days. For Enterprise prospects we also provide an under-NDA SOC 2 Type II progress report.
Still stuck?
We answer support email within 4 business hours (Pro), 1 hour (Team), 30 minutes 24/7 (Enterprise).